Who we are

Crusado is an online casino and sportsbook operated by Rabocse SRL, a company registered under number 3-102-945295 SRL. We launched in 2026 and built the platform ourselves — it is not a white-label product. That means every decision about how the site works, what goes on it, and how it behaves when something goes wrong is ours to make and ours to answer for.

How we are held accountable

Crusado operates under a licence issued in Costa Rica. Our registration details are on file and available to you on request. We take the obligations that come with operating a licensed site seriously: that includes keeping our terms clear, honouring withdrawals promptly, and not changing the rules on you mid-game. If a regulator or an independent body raises a concern, we deal with it directly rather than passing it down a chain of third parties.

How we handle player money

Your funds are kept separate from our own operating money. When you make a deposit, that balance belongs to you — it is not used to run the business. Withdrawals are processed within 24 hours, and we charge no fees on either deposits or withdrawals. We think that is a basic standard, not a selling point, but we state it plainly because not every operator meets it.

How we decide what goes on the site

We work with more than 50 studios and carry a wide range of content, but we do not list every provider that asks. Before a studio or a game goes live, we check that it meets our technical standards and that its return-to-player figures are honest. We publish a declared average RTP of 97% across the slot catalogue, and most titles are available in demo mode so you can try them without committing real money. If a game or a feature does not meet the bar, it does not go up.

Safer gambling

We are built for adults who choose to gamble for entertainment. We expect you to set limits that work for you, and the site gives you the tools to do that — deposit limits, session controls, and the ability to take a break or close your account if you need to. These are not buried in a help section; they are part of how the account is designed. If you contact us because you are concerned about your play, we will respond seriously and without delay. Gambling should not cause harm, and when we see signs that it might be, we act.

What we expect of ourselves when something goes wrong

Things go wrong on any platform — a payment stalls, a bonus does not credit, a game session drops. When that happens, we want to hear about it. Our support team is available around the clock by live chat and email. We do not ask you to fill in a form and wait a week. We aim to resolve straightforward issues on first contact and to give you a clear timeline when something takes longer. If we make a mistake, we say so and we fix it.